It is common these days to have long protracted conversations with real estae clients. It’s also common that many clients have expectations from previous experiences that do not serve them now.
Jane did not communicate with me when she promised (http://www.satorialliance.com/ive-had-it-up-to-here-does-quality-matter/ ). I sent an E-mail reminder, no reply. I sent another 3 days beyond her action deadline, “Been real busy, will get back to you in a couple of days”. Three days later, no reply. I make a reminder phone call & leave a voice mail, no reply. I send another reminder e/m 2 days later, Reply: “I’m going to talk with a broker as well to be assured I get the best rates in Silicon Valley”.
So, for now this two week process of taking care of Jane hangs in the balance of who will say they have the best rate for Jane. Delivering on that promise is another topic. While Jane has been shopping for her mortgage like she does with so many other commodoties, mortgage interest rates have increased nearly .5%, something she could have avoided saving herself $166./month which she will now have to pay unless further increases occur before she makes her choice.
Times are different, the lending process is different, and in Jane’s case 4 major lenders supply all the mortgage product to all bankers and brokers who affer it at essentially the same price. Expectations from a different real estate and financing market will cost you if they are no longer effective.
You will only know that if you get QUALITY ADVICE!
